Support

Email support@rolestash.com. A real person reads every message, usually within one business day (Sydney time).

For billing questions, include the email address you used at checkout. To find a receipt or order, use paddle.net.

Common questions

A job came out wrong or incomplete

Open the Rolestash popup on the posting and choose Extraction details. Then email us the page address, and we'll improve support for that site.

The icon does nothing on a page

Some browser pages (like the Chrome Web Store and settings pages) can't be read by any extension. On embedded job boards, open the posting in its own tab and try again.

Moving to a new computer

Free: use Export backup on the board, then Import on the new computer. Pro: sign in on the new computer and your board syncs.

Cancelling, refunds and invoices

See the refund policy.

Deleting your data

Delete jobs on the board, or remove the extension to delete everything stored in your browser. Pro accounts can be deleted from the extension's settings; see our privacy policy.